What does Decagon do?

Decagon is a conversational AI platform that provides AI-driven customer experience solutions for brands in industries such as financial services, retail, and media.

How many employees does Decagon have?

Decagon has approximately 243 employees.

Where is Decagon headquartered?

Decagon is headquartered in San Francisco, California, with a corporate address at 2261 Market St #5378, United States.

What industry is Decagon in?

Decagon operates in Artificial Intelligence / Customer Experience.

Is Decagon still active?

Yes, Decagon was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.

How do I sell to Decagon?

Research Decagon's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details.

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Decagon

Artificial Intelligence / Customer Experience

San Francisco, United States

243 employees

decagon.ai

Verified active February 2, 2026

Key Highlights

Leading conversational AI platform for customer experience.
AI agents provide human-like responses across multiple channels.
Resolves millions of customer inquiries globally in any language.
Partners with industry leaders like Hertz and Eventbrite.
Backed by top-tier venture capital firms and tech founders.

About Decagon

Decagon is a premier conversational AI platform dedicated to enabling brands to provide exceptional, concierge-level customer experiences. Their advanced AI agents deliver intelligent, human-like interactions across chat, email, and voice channels, efficiently resolving millions of customer inquiries globally, in any language, at any time. Partnering with industry leaders such as Hertz, Eventbrite, and Duolingo, Decagon empowers businesses to redefine customer engagement at scale. The company is recognized for its significant backing from prominent investors and founders, underscoring its position as a leader in AI-driven customer service solutions.

Company Facts

Ownership Private Company

Technology Stack

Conversational AI

Office Locations

New York City, New York

Why Contact Decagon?

Decagon empowers brands to deliver superior, human-like customer experiences at scale through intelligent conversational AI agents, resolving inquiries across all channels and languages 24/7.

Who Should Contact Decagon for Business?

Brands and businesses seeking to enhance customer experience and support operations through advanced, scalable AI-powered conversational solutions.

Frequently Asked Questions

What does Decagon do?: Decagon is a conversational AI platform that provides AI-driven customer experience solutions for brands in industries such as financial services, retail, and media.
How many employees does Decagon have?: Decagon has approximately 243 employees.
Where is Decagon headquartered?: Decagon is headquartered in San Francisco, California, with a corporate address at 2261 Market St #5378, United States.
What industry is Decagon in?: Decagon operates in Artificial Intelligence / Customer Experience.
Is Decagon still active?: Yes, Decagon was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
How do I sell to Decagon?: Research Decagon's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.