Privacy Policy

1. Introduction

Data Surfer ("Data Surfer", "we", "us", or "our"), a company registered in Singapore (under parent company Sure Scale Private Limited), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Data Surfer platform, including any associated websites, applications, and services (collectively, the "Platform").

We encourage you to read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

2.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, and payment information (stored securely by Stripe).
• Leads Data: Information about your business leads that you upload to the Platform, such as company names, website URLs, and contact details.
• Search Terms: Keywords, industry types, locations, and other search criteria you provide when using our lead finder feature to discover potential leads.
• Communications: Records of your interactions with us, including customer support inquiries, feedback, and survey responses.

2.2 Information We Collect Through Automated Technologies

• Usage Data: Information about how you use our Platform, including pages visited, features used, and actions taken.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access the Platform.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. For more information, please see our Cookie Policy.

2.3 Information Collected by Our AI System

Our AI-powered system processes information from the websites of the leads you provide or discover through our platform. It only collects publicly available business information from company websites, business directories, and search engines that you direct it to analyze. The system does not access private information or data behind login screens.

When you use our lead finder feature, we utilize third-party search APIs to find potential leads based on your search criteria. The search results are processed by our AI to create structured lead data that includes business names, addresses, phone numbers, websites, and other publicly available information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Platform
• Process transactions and manage your account
• Find and generate leads based on your search criteria
• Respond to your inquiries and provide customer support
• Personalize your experience on our Platform
• Send administrative information, such as updates, security alerts, and support messages
• Send marketing communications (with your consent where required by law)
• Analyze usage patterns to improve our Platform
• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our Terms and Conditions
• Comply with legal obligations

We may create aggregated, de-identified, or anonymized data from the information we collect. We may use this anonymized data for any purpose permitted by law, including to analyze and improve our Platform and promote our business.

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4.5 With Your Consent

We may share your information with third parties when you consent to such sharing.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include encryption at rest and in transit, strict access controls, and regular security audits.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as needed to provide you with our services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specifically, we retain your lead data for as long as you maintain an active account with us. This includes both leads you manually upload and those discovered through our lead finder feature. You can delete your lead lists at any time through your dashboard, and the data will be permanently removed from our systems within 30 days. If you close your account, all your data will be automatically deleted after a 90-day grace period, giving you time to retrieve any important information.

We also retain your search terms and criteria used in the lead finder feature for as long as you maintain the associated lead lists. These search settings are permanently deleted when you delete the related lead list or close your account.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You may request access to your personal information and obtain a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information that we hold about you.

7.3 Erasure

You may request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

7.4 Restriction

You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

7.5 Objection

You may object to the processing of your personal information in certain circumstances, such as when we process your information for direct marketing purposes.

7.6 Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7.7 Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable law.

To exercise any of these rights, please contact us at legal@data-surfer.com. We will respond to your request within the timeframe required by applicable law.

8. International Transfers

Our operations are based in Singapore, and we may transfer, store, and process your information in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect it as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards, such as standard contractual clauses, to ensure that your information receives an adequate level of protection when transferred outside of your country.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at legal@data-surfer.com, and we will take steps to delete the information.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our Platform before the changes take effect.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after we post changes to this Privacy Policy means that you accept and agree to the changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: