Key Highlights
- gem has a strong focus on innovation, consistently delivering cutting-edge services to its clients.
- The company's diverse workforce, composed of individuals from various backgrounds and cultures, enhances its ability to provide culturally competent customer service.
- gem's commitment to training and development is reflected in the numerous awards it has received for its recruitment and training programs.
- The company's strategic use of technology has been recognized through awards, indicating a forward-thinking approach to business operations.
- gem's dedication to business development and customer satisfaction has earned it a reputation as a reliable partner for market-leading organizations.
About gem
gem is a privately owned outsource contact centre based in Belfast, Northern Ireland, established in 1999. The company has built a reputation for delivering innovative services across various sectors and regions, employing over 600 people across its three facilities. gem focuses on providing exceptional customer service through its diverse workforce and has been recognized with numerous industry awards for recruitment, training, technology use, and business development.
gem's commitment to delivering outstanding results for its clients is evident in its focus on exceeding expectations and delivering on promises. The company's dedication to innovation and customer service has made it a preferred partner for market-leading organizations.
Whether for clients seeking top-tier customer service or professionals looking for a dynamic work environment, gem offers a unique opportunity to be part of a company that values diversity and excellence.
Why Contact gem?
B2B professionals would contact gem for its proven track record in delivering exceptional customer service and innovative solutions. The company's commitment to excellence and diversity makes it an attractive partner for businesses seeking to enhance their customer experience and operational efficiency.
Who Should Contact gem for Business?
Sales teams targeting contact centre services, recruiters seeking diverse talent, and partners interested in innovative business solutions should reach out to gem.
Categories
- customer service
- contact centre
- outsourcing
- innovation
- diversity
- training
- technology
- business development
- award-winning
- client satisfaction
More Customer Service Outsourcing Companies
Frequently Asked Questions
- How many employees does gem have?
- gem has approximately 1.5K employees.
- Where is gem headquartered?
- Belfast, Northern Ireland, United Kingdom
- What industry is gem in?
- gem operates in Customer Service Outsourcing, Contact Centre Solutions, Business Process Outsourcing.
- When was gem founded?
- gem was founded in 1999.
- What is the email format at gem?
- gem uses the email format first.last@the-gem.com.
- Is gem still active?
- Yes, gem was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
- How do I sell to gem?
- Research gem's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.
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Last verified: February 2, 2026
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