Verified active February 2, 2026

Key Highlights

  • Founded in 2003, HGEM has over two decades of experience.
  • HGEM employs a dedicated team of 73 professionals.
  • Operates internationally, serving over 10,000 hospitality clients.
  • Focuses on enhancing guest experience through technology.
  • Works with well-known brands like wagamama and Pizza Express.

About HGEM

HGEM specializes in empowering hospitality businesses to enhance guest experiences through data-driven insights. Their comprehensive services include mystery guest assessments, custom feedback platforms, and online reputation tracking, all integrated into their award-winning Guest Experience Management platform, The Hub. This platform provides actionable intelligence for operations and marketing teams. Serving over 10,000 international clients across restaurants, pubs, hotels, and caterers, HGEM helps businesses increase customer loyalty, attract new patrons, and drive revenue growth. Their mission is to equip hospitality companies with the essential data needed to excel in a competitive and evolving market.

Connect with HGEM

Why Contact HGEM?

HGEM provides hospitality businesses with actionable data insights to measure and improve guest experience, driving customer loyalty, new customer acquisition, and revenue growth through their integrated management platform.

Who Should Contact HGEM for Business?

Restaurants, pubs, hotels, cinemas, and caterers seeking to understand and enhance their guest experience and operational efficiency.

Categories

  • Guest Experience
  • Hospitality Management
  • Data-Driven Insights
  • Customer Loyalty
  • Operational Efficiency
  • Feedback Sites
  • Online Reputation
  • The Hub
  • Mystery Guest Assessments
  • Revenue Growth

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Frequently Asked Questions

What does HGEM do?
HGEM (hgem.com) appears to be a company in the hospitality or guest experience management sector, though the provided search results do not contain specific details about its operations.
How many employees does HGEM have?
HGEM has approximately 73 employees.
Where is HGEM headquartered?
Bath, Somerset, United Kingdom
What industry is HGEM in?
HGEM operates in Hospitality Management, Guest Experience Analytics, Customer Experience Improvement.
When was HGEM founded?
HGEM was founded in 2003.
What is the email format at HGEM?
HGEM uses the email format first.last@hgem.com.
Is HGEM still active?
Yes, HGEM was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
How do I sell to HGEM?
Research HGEM's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.

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Last verified: February 2, 2026

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