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Hook

London, United Kingdom
77 employees
Verified active February 2, 2026

Key Highlights

  • Founded in 2020, Hook is a privately held company.
  • Employs 77 dedicated professionals in software development.
  • Focuses on AI-driven solutions for Customer Success.
  • Aims to maximize revenue and reduce customer churn.
  • Offers automated plays for personalized customer engagement.

About Hook

Hook is revolutionizing Customer Success with AI-powered solutions designed to maximize revenue without increasing headcount. Their platform empowers Customer Success teams to focus on strategic initiatives by automating routine tasks, identifying at-risk customers, and recommending precise actions. Leveraging their AI agent, Echo, Hook proactively detects potential churn up to six months before renewal. By analyzing customer communication, product usage, and behavioral patterns, Echo provides actionable insights and proven plays with over 90% accuracy, enabling teams to improve Net Revenue Retention (NRR) and maintain personalized customer interactions at scale.

Office Locations

  • Hook has 3 office locations in total.

Connect with Hook

Why Contact Hook?

Hook empowers Customer Success teams to maximize revenue and reduce churn by providing AI-driven insights and automated plays, enabling personalized customer engagement at scale without additional headcount.

Who Should Contact Hook for Business?

Companies seeking to enhance customer success operations, reduce churn, and increase revenue through AI-powered automation and proactive risk detection.

Frequently Asked Questions

How many employees does Hook have?
Hook has approximately 77 employees.
Where is Hook headquartered?
Hook is headquartered in London, United Kingdom, at 80 Cheapside.
Is Hook still active?
Yes, Hook was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
How do I sell to Hook?
Research Hook's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.

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Last verified: February 2, 2026

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