Key Highlights
- ICMI has been a trusted partner for over 30 years, helping organizations worldwide improve their contact center strategies.
- They offer a comprehensive suite of resources tailored for customer management professionals, from frontline agents to executives.
- ICMI's team of industry insiders, trainers, and consultants provides personalized strategies to enhance customer experiences and operational efficiencies.
- The company's commitment to excellence has been recognized by major media outlets, highlighting their authority in the contact center industry.
- ICMI's active community offers a platform for organizations to access valuable insights and strategies to elevate their contact center performance.
About ICMI
ICMI is a leading authority in contact center performance excellence, providing training, events, consulting, and informational resources to over 50,000 organizations in 167 countries for over 30 years. They aim to enhance customer service by optimizing operations and improving customer experiences at every level of the contact center. Their experienced team of industry insiders, trainers, and consultants helps raise the strategic value of contact centers. Recently, ICMI was consulted by major media outlets like the New York Times and NBC Nightly News for insights on consumer interactions with contact centers.
ICMI offers comprehensive resources for customer management professionals, from frontline agents to executives, aiming to increase efficiencies and improve customer experiences. Their commitment to excellence has made them a trusted partner for organizations seeking to elevate their contact center strategies. By joining ICMI's active community, organizations can access valuable insights and strategies to enhance their customer service and operational efficiency.
ICMI's mission is to empower contact center excellence by providing the necessary tools and knowledge to improve customer experiences and operational efficiencies. Their focus on innovation and strategic value makes them a key player in the contact center industry, offering a wealth of resources and expertise to their global clientele.
Leadership Team
Tip: The CEO isn't always your best path in. Data Surfer finds the champions and influencers who actually drive purchasing decisions.
Why Contact ICMI?
B2B professionals can contact ICMI for expert insights and strategic partnerships to enhance contact center performance and customer service. Their extensive experience and resources make them an ideal partner for organizations looking to optimize their operations and improve customer experiences.
Who Should Contact ICMI for Business?
Sales teams targeting contact center management, recruiters seeking roles in customer service training, and partners offering consulting services in the contact center industry should reach out to ICMI.
Categories
- Contact Center
- Customer Service
- Training
- Consulting
- Performance Excellence
- Operational Efficiency
- Customer Experience
- Contact Center Strategy
- Industry Insights
- Professional Development
Frequently Asked Questions
- Who is the CEO of ICMI?
- While Brad Cleveland is a Founding Partner and former CEO, the current CEO is not explicitly named in the provided sources.
- What does ICMI do?
- ICMI operates in the Business Consulting and Services industry, focusing on customer service innovation and contact center expertise.
- How many employees does ICMI have?
- ICMI has approximately 73 employees.
- Where is ICMI headquartered?
- The company's main headquarters is located at 605 3rd Ave. 22nd, New York, NY 10158, US.
- What industry is ICMI in?
- ICMI operates in Contact Center Management, Customer Service Training, Consulting Services.
- When was ICMI founded?
- ICMI was founded in 1985.
- What is the email format at ICMI?
- ICMI uses the email format flast@icmi.com.
- How do I contact the founder of ICMI?
- The founder of ICMI can be contacted at bcleveland@icmi.com.
- Is ICMI still active?
- Yes, ICMI was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
- How do I sell to ICMI?
- Research ICMI's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.
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Last verified: February 2, 2026
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