Kiamo

Kiamo captures, orders, and distributes all multimedia streams (voice, email, live chat, SMS & messaging, social network, video, etc.) according to business rules, availability, and skills of advisers. Designed for all users, the solution stands out for its functional richness, its ergonomics, and its reliability. Kiamo is the answer to Customer Relations Managers looking to drive a unified customer strategy to improve their relationship performance and quality of service. With Kiamo, businesses can capture all customer interactions natively across channels, organize flows according to their strategy, distribute the right task to the right adviser, engage customers in a unique interface, and monitor performances in real-time.

Kiamo offers a dedicated interface for advisers, allowing a 360° vision of all customer exchanges, fast and easy access to major information, and tools to support adviser’s answers within an intuitive environment. It includes tools for supervision and monitoring in real-time conditions, with native dashboards to analyze the contact center’s activity on all channels. Kiamo is an open solution that can be deployed rapidly and securely without adapting the telephone architecture or information system already in use. It has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main customer relations business software (SAP, Salesforce, Coheris, MS Dynamics…).

Available in hosted or on-premise mode, Kiamo is trusted by market leaders such as Europ Assistance, Geodis, Rentokil Initial, BNP Paribas Lease Group, Société Générale, Enedis, La Banque Postale, Boulanger, MACSF, Toulouse Métropole, Waterair, MaxiCoffee, Siblu, Kéolis, CIBTP, Maty, and Santévet. Kiamo was founded in 2005 and is a privately held company with 60 employees based in Martillac, Aquitaine, France.