Key Highlights
- OneDirect offers a unified platform for customer experience management, integrating over 200 channels for seamless interaction.
- Their Service 360 provides a comprehensive view of the customer journey, enabling businesses to enhance their strategies.
- OneDirect's expertise spans across various industries, including Consumer Electronics, Aviation, and Healthcare.
- The company's Advance analytics engine powers command centers, delivering deep insights into customer behavior.
- OneDirect's Feedback Management Platform collects valuable insights from customers, employees, and partners.
About OneDirect
OneDirect is India’s leading Customer Experience Management Company, offering a comprehensive suite of services under one roof. Their service modules include a Service Management Platform, Feedback Management Platform, Messaging, Advance analytics engine, and Service 360. They cater to various industries such as Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate, and Hospitality. With a team of 59 employees, OneDirect is based in Bangalore, Karnataka, India, and has been operating since 2013.
The company's Service Management Platform integrates over 200 channels, including Call, Email, Social, Blogs, and Reviews, ensuring seamless customer interaction. Their Feedback Management Platform collects insights from customers, employees, and partners, while the Messaging module offers FAQs, Smart help, and Live Chat. OneDirect's Advance analytics engine powers command centers, providing deep insights into customer journeys.
OneDirect's Service 360 offers a holistic view of the customer and their interactions with the brand, enabling businesses to enhance their customer experience strategies. Their expertise and comprehensive service offerings make them a valuable partner for enterprises looking to improve their customer experience management.
Leadership Team
Tip: The CEO isn't always your best path in. Data Surfer finds the champions and influencers who actually drive purchasing decisions.
Office Locations
- 3 office locations in total
Why Contact OneDirect?
B2B professionals should contact OneDirect for their comprehensive customer experience management solutions. Their integrated platform and advanced analytics can significantly enhance customer interactions and satisfaction across various industries.
Who Should Contact OneDirect for Business?
Sales teams selling customer experience management solutions, recruiters seeking roles in CX management, and partners offering analytics and feedback management services should reach out to OneDirect.
Categories
- Customer Experience Management
- Service Management Platform
- Feedback Management
- Advanced Analytics
- Service 360
- Customer Journey
- CX Management
- Customer Interaction
- Analytics Engine
- Command Centers
More Customer Experience Management Companies
Frequently Asked Questions
- Who is the CEO of OneDirect?
- The CEO of OneDirect is Vishrut Chalsani.
- What does OneDirect do?
- OneDirect specializes in business communication and customer experience solutions, offering products from various brands to help businesses communicate clearly and effectively.
- How many employees does OneDirect have?
- OneDirect has approximately 59 employees.
- Where is OneDirect headquartered?
- OneDirect is headquartered in Bengaluru, India, specifically on Bannerghatta Main Road in Arekere.
- What industry is OneDirect in?
- OneDirect operates in Customer Experience Management, Customer Feedback Management, Advanced Analytics.
- When was OneDirect founded?
- OneDirect was founded in 2013.
- Is OneDirect still active?
- Yes, OneDirect was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
- How do I sell to OneDirect?
- Research OneDirect's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.
Ready to Sell to OneDirect?
Get qualified leads in 10 minutes. Research prospects, find decision makers, and monitor for the perfect moment to reach out.
Last verified: February 2, 2026
Backed by startup programs from
Connect with OneDirect