Key Highlights
- Pointel has a proven track record of delivering exceptional customer experience through its implementation of Genesys contact center solutions.
- The company's flagship product, CCaaSSync, offers a reliable backup infrastructure, ensuring uninterrupted service even during catastrophic failures.
- Pointel provides a comprehensive suite of Genesys Implementation Services, Adapters, and Accelerators, including Configuration Management, Survey360, Automated Agent Provisioning, Test and Monitoring Solutions, and Reporting Tool.
- With over 400 companies, including Fortune 500 companies, as clients, Pointel has established itself as a trusted partner in the contact center solutions industry.
- Founded in 1999, Pointel has over two decades of experience in delivering innovative and reliable contact center solutions.
About Pointel
Pointel has delivered exceptional customer experience, implementing Genesys contact center solutions for over 400 companies, including Fortune 500 companies. Their flagship product, CCaaSSync, offers a reliable backup infrastructure ensuring uninterrupted service even during catastrophic failures. Pointel provides Genesys Implementation Services, Genesys Adapters, and Accelerators, including Configuration Management, Survey360, Automated Agent Provisioning, Test and Monitoring Solutions, and Reporting Tool.
Founded in 1999, Pointel is a privately held company located in Edison, New Jersey, United States. With 78 employees, Pointel has established itself as a leader in the contact center solutions industry.
Pointel's expertise in Genesys solutions and its commitment to providing reliable and uninterrupted service make it a trusted partner for businesses looking to enhance their customer experience.
Technology Stack
- Genesys
Why Contact Pointel?
B2B professionals would contact Pointel for its expertise in Genesys contact center solutions and its commitment to providing reliable and uninterrupted service. Pointel's comprehensive suite of services and solutions can help businesses enhance their customer experience and improve their contact center operations.
Who Should Contact Pointel for Business?
Sales teams selling contact center solutions, recruiters seeking experienced professionals in the contact center industry, and partners offering Genesys implementation services should reach out to Pointel.
Categories
- Contact Center Solutions
- Customer Experience
- Genesys Implementation
- CCaaSSync
- Backup Infrastructure
- Configuration Management
- Survey360
- Automated Agent Provisioning
- Test and Monitoring Solutions
- Reporting Tool
Frequently Asked Questions
- What does Pointel do?
- Pointel is a certified Genesys partner that specializes in improving customer experience by building contact center solutions, including deployments for Private, Public, and Fortune 2000 companies.
- How many employees does Pointel have?
- Pointel has approximately 78 employees.
- Where is Pointel headquartered?
- The company is headquartered in Edison, New Jersey.
- What industry is Pointel in?
- Pointel operates in Contact Center Solutions, Customer Experience Management, Genesys Implementation Services.
- When was Pointel founded?
- Pointel was founded in 1999.
- What is the email format at Pointel?
- Pointel uses the email format first@pointel.com.
- Is Pointel still active?
- Yes, Pointel was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
- How do I sell to Pointel?
- Research Pointel's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.
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Last verified: February 2, 2026
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