Key Highlights
- PRESENCE has a 50-year history of delivering innovative CX solutions, making it a trusted partner for businesses seeking to enhance their customer experience.
- The company's multi-sector expertise allows it to tailor solutions to various industries, ensuring relevance and effectiveness across different markets.
- PRESENCE's comprehensive approach, combining audits, client mystery shopping, and employee feedback, provides a holistic view of the customer experience ecosystem.
- The company's custom online reporting tool enables managers to develop targeted action plans and drive continuous improvement.
- PRESENCE's focus on benchmarking and identifying unique differentiators helps businesses stand out in competitive markets.
About PRESENCE
PRESENCE is a renowned specialist institute in Customer eXperience (CX), enabling businesses to measure, analyze, and enhance the quality of customer experience across their physical and digital networks. With 50 years of innovative solutions, PRESENCE provides a comprehensive 360° diagnosis of the customer experience ecosystem and helps businesses make a difference.
PRESENCE works closely with leading French and international companies to elevate the customer experience. Their multi-sector expertise allows them to deliver tailored solutions for rapid and sustainable progress. PRESENCE's specialists use a mix of methodologies, including audits, client mystery shopping, customer feedback, NPS satisfaction, and employee listening, to provide objective insights and KPIs.
By studying competitors, PRESENCE helps businesses benchmark best practices and identify unique differentiators. The company offers a custom online reporting tool that empowers managers to develop action plans and drive teams towards excellence. This innovative and reliable system is a unique tool for management, motivation, and emulation, combining quantifiable indicators with in-depth analysis and recommendations.
Why Contact PRESENCE?
B2B professionals should contact PRESENCE for its deep expertise in customer experience, tailored solutions across various industries, and innovative tools for continuous improvement. PRESENCE's comprehensive approach and proven track record make it an ideal partner for businesses looking to enhance their customer experience and gain a competitive edge.
Who Should Contact PRESENCE for Business?
Sales teams targeting customer experience, CX managers, and business leaders in industries such as retail, finance, luxury, and healthcare should reach out to PRESENCE. Recruiters seeking CX specialists and partners offering innovative CX solutions will also find PRESENCE a valuable resource.
Categories
- Customer Experience
- CX Management
- Customer Feedback
- NPS Satisfaction
- Employee Listening
- Customer Experience Audit
- Client Mystery Shopping
- Customer Experience Tools
- CX Benchmarking
- Customer Experience Improvement
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Frequently Asked Questions
- How many employees does PRESENCE have?
- PRESENCE has approximately 57 employees.
- What industry is PRESENCE in?
- PRESENCE operates in Customer Experience Management, Retail Customer Experience, Financial Services Customer Experience.
- When was PRESENCE founded?
- PRESENCE was founded in 1975.
- What is the email format at PRESENCE?
- PRESENCE uses the email format f.last@presence.fr.
- Is PRESENCE still active?
- Yes, PRESENCE was verified as an active company on February 2, 2026. Data Surfer regularly validates company information to ensure accuracy.
- How do I sell to PRESENCE?
- Research PRESENCE's priorities and goals, identify the right decision makers and champions, monitor for buying signals, and reach out at the right time with verified contact details. Learn how Data Surfer helps.
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Last verified: February 2, 2026
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