Sitel Group
Key Highlights
Core Mission: To deliver exceptional customer experiences and support operational needs for clients.
Key Values: Innovation, agility, and customer-centricity.
Technology Approach: Leveraging cutting-edge technology to optimize customer interactions.
Operational Strengths: Supporting over 9 million customer conversations daily in more than 60 languages across 45 countries.
Long-term Vision: Continuous improvement and driving positive change for clients.
About Sitel Group
Sitel Group is a global leader in the customer experience (CX) industry. With a focus on delivering exceptional customer interactions, Sitel Group supports operational needs for clients and ensures seamless experiences for customers in critical moments. Their innovative CX solutions, technology, and expertise cater to a wide range of industries, enabling companies to transform their customer experience.
Foundever, a subsidiary of Sitel Group, combines global strength and scale with an agile, entrepreneurial approach. This unique blend enables companies of all sizes and industries to enhance their CX. By supporting over 9 million customer conversations daily in more than 60 languages across 45 countries, Foundever exemplifies the power of a well-rounded, customer-centric approach.
Sitel Group leverages cutting-edge technology and a robust suite of services to deliver unparalleled customer experiences. Their solutions are designed to meet the diverse needs of clients, ensuring that every interaction is optimized for both the business and the customer. This focus on innovation and operational excellence sets Sitel Group apart in the competitive CX landscape.
Foundever fosters a culture of continuous improvement and customer-centricity. With a team of 170,000 associates, the company is committed to driving positive change and delivering exceptional results for its clients. This dedication to excellence and customer satisfaction is evident in every aspect of their operations.
Frequently Asked Questions
Where is Sitel Group located?
Sitel Group is headquartered in Miami, FL, US. Miami is a major technology hub, providing a strategic location for the company's operations. With a workforce of 36,659 professionals, Sitel Group is well-positioned to deliver exceptional customer experiences on a global scale.
How many employees does Sitel Group have?
Sitel Group employs 36,659 professionals, making it a large enterprise. This extensive workforce allows the company to provide comprehensive and scalable customer experience solutions. As a privately held company, Sitel Group operates with flexibility and a focus on delivering high-quality services to its clients.
What industry does Sitel Group operate in?
Sitel Group operates primarily in the customer experience (CX) industry. They provide innovative CX solutions, technology, and expertise to help companies enhance their customer interactions. Their specialization lies in delivering seamless and personalized experiences to customers, setting them apart in the industry.
What type of company is Sitel Group?
Sitel Group is a privately held company. This means that the company is owned by a small group of investors or shareholders, allowing for strategic flexibility and a focus on long-term growth. For more information, potential partners and customers are encouraged to visit their website at www.foundever.com.
How can I find contacts at Sitel Group?
Sitel Group offers a vast opportunity for outreach, with 36,659 professionals across various roles and departments. Data Surfer provides access to verified contact information, job titles, and organizational insights, making it easier to connect with decision-makers at Sitel Group. This valuable resource enables sales professionals to engage with the right contacts and drive successful business outcomes.
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